Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Suntrust Banks, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company7/26/2015
Company Response To ConsumerClosed with monetary relief
Timely Response?Yes
Consumer Disputed?No
Complaint Id1487286
Date Received7/26/2015
ProductBank account or service
Sub-ProductChecking account
IssueAccount opening, closing, or management
Consumer Complaint NarrativeSunTrust after being a customer for 20 years, with sole income for my XXXX direct deposited every month with no problems, suddenly had a fraudulent overdraft fee. I went to the local branch and they agreed to remove the fee, but 6 days later got an extend
Company Public ResponseCompany chooses not to provide a public response
Company (To Which The Complaint Relates)SUNTRUST BANKS, INC.
StateWV
Zip Code251XX
Any comments on this complaint?