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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Shellpoint Partners, Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company6/12/2015
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id1418697
Date Received6/12/2015
ProductMortgage
Sub-ProductFHA mortgage
IssueLoan servicing, payments, escrow account
Consumer Complaint NarrativeSHELLPOINT MORTGAGE - RIDICULOUS ESCROW AMOUNTWe recently purchased a new home and used a loan officer. He basically went to several banks to see where we could get the best interest rate, etc. Ultimately the mortgage is with ShellPoint Mortgage. Since da
Company Public ResponseCompany believes complaint represents an opportunity for improvement to better serve consumers
Company (To Which The Complaint Relates)Shellpoint Partners, LLC
StateMN
Zip Code553XX
Any comments on this complaint?

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