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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company9/12/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3016749
Date Received9/12/2018
ProductStudent loan
Sub-ProductFederal student loan servicing
IssueDealing with your lender or servicer
Sub-IssueTrouble with how payments are being handled
Consumer Complaint NarrativePayments are being misalocated. I am on a fixed rate to pay off my loans in 20 years, and somehow my loan balances are increasing.
Company (To Which The Complaint Relates)Navient Solutions, LLC.
StateTN
Zip Code370XX
Any comments on this complaint?

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