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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Loandepot.com, Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/1/2019
Company Response To ConsumerClosed with monetary relief
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3166274
Date Received3/1/2019
ProductMortgage
Sub-ProductConventional home mortgage
IssueApplying for a mortgage or refinancing an existing mortgage
Consumer Complaint NarrativeI was looking for a refinance for my existing mortgage on XX/XX/2019. LoanDepot contacted me and gave me an offer. Then I provided all my basic information to double confirm if I was eligible for the XX/XX/XXXX ARM rate they offered. I was told I was OK.
Company Public ResponseCompany believes complaint is the result of an isolated error
Company (To Which The Complaint Relates)loanDepot.com, LLC
StateCA
Zip Code945XX
Any comments on this complaint?

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