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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Ditech Financial Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company11/25/2016
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id2223404
Date Received11/25/2016
ProductMortgage
Sub-ProductConventional fixed mortgage
IssueLoan servicing, payments, escrow account
Consumer Complaint NarrativeI have always paid my mortgage automatically. However, when ditech took over my mortgage in XXXX 2016, my autopay was taken out incorrectly, replaced, then never corrected all without my knowledge until I started receiving collection calls. All prior paym
Company Public ResponseCompany believes complaint is the result of an isolated error
Company (To Which The Complaint Relates)Ditech Financial LLC
StateNE
Zip Code681XX
Any comments on this complaint?

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