Coinbase, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Coinbase, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	6/5/2018
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2927270
Date Received	6/5/2018
Product	Money transfer, virtual currency, or money service
Sub-Product	Mobile or digital wallet
Issue	Managing, opening, or closing your mobile wallet account
Consumer Complaint Narrative	I alerted Coinbase that a portion of my money was missing ( ~ {$4000.00} - I believe but hard to tell without access to balances ). They froze my account for months with no resolution. After 3 months they said they accidentally wired me too much money onc
Company (To Which The Complaint Relates)	Coinbase, Inc.
State	NY
Zip Code	100XX