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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Capital One Financial Corporation - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company1/22/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2789892
Date Received1/22/2018
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueFees or interest
Sub-IssueCharged too much interest
Consumer Complaint NarrativeEarly in XXXX I paid a vendor who submitted the payment as a cash advance. The amount was around {$31.00}. In XX/XX/XXXX I made 2 payments totaling {$1200.00} to Capital One which should have paid that small advance and stopped any cash advance interest.
Company (To Which The Complaint Relates)CAPITAL ONE FINANCIAL CORPORATION
StateUT
Zip Code840XX
Any comments on this complaint?

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