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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Capital One Financial Corporation - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company2/16/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2816073
Date Received2/16/2018
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueStruggling to pay your bill
Sub-IssueCredit card company won't work with you while you're going through financial hardship
Consumer Complaint NarrativeI have a charged off account with XXXX XXXX about delinquent payments, I contacted them prior to the late payments and explained my situation. I applied for the card a week after I turned XXXX, which is also 4 weeks after I had my XXXX and XXXX child. I
Company (To Which The Complaint Relates)CAPITAL ONE FINANCIAL CORPORATION
StateMI
Zip Code490XX
Any comments on this complaint?

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