Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	6/12/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2543146
Date Received	6/12/2017
Product	Credit card or prepaid card
Sub-Product	General-purpose credit card or charge card
Issue	Fees or interest
Sub-Issue	Problem with fees
Consumer Complaint Narrative	I looked over my ebill and found that I had a {$27.00} late fee added to my bill for XXXX. My billing due date is the XXXX of the month and I make a payment with each of my bi-weekly payroll checks. Upon looking at my billing, I saw my second XXXX payment
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	SYNCHRONY FINANCIAL
State	IN
Zip Code	477XX