Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	11/23/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2736793
Date Received	11/23/2017
Product	Credit card or prepaid card
Sub-Product	Store credit card
Issue	Trouble using your card
Sub-Issue	Credit card company won't increase or decrease your credit limit
Consumer Complaint Narrative	My credit limit was automatically decreased by Synchrony without notification increasing my ratio of used credit vs available credit and impacting my credit score. Their site offers alerts for any issues or upcoming payments, but I was never notified of
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	SYNCHRONY FINANCIAL
State	PA