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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Suddenly - Consumer Complaint Database at the Consumer Financial Protection Bureau

Tagsi was told that if i made the remaining balance payment in full before the end of the month
Consumer Consent Provided?i would not be charged interest/extra fees. I made the full payment of XXXX dollars. Yet
Complaint Submitted Viaon XXXX XXXX
Date Sent To Companyi was apparently charged XXXX dollars. That is absurd. I was told by Capital One that as long as i had a remaining balance at the end of the month
Company Response To Consumeri would be charged interest. BUT
Timely Response?if I made the payment in full on the remaining balance
Consumer Disputed?i would not have to be charged interest - as there was nothing to be charged on. It is absurd to be told that i would not be charged interest as long as i paid my credit card balance in full. Capital One i believe is misleading
Complaint Id,,CAPITAL ONE FINANCIAL CORPORATION,CA,900XX,,Consent provided,Web,11/9/2017,Closed with explanation,Yes,N/A,2725247
Date ReceivedAs of XXXX
Producti owed about XXXX dollars. I was notified that as long as there was a balance on my account
Sub-Producti would owe interest charges. OK. I spoke with persons over the phone
Issueand people in CapitalOne XXXX. For XXXX
Sub-Issuei paid XXXX before and on XXXX XXXX. I was notified that as long as there was a remaining balance for the month
Consumer Complaint Narrativei would owe interest on that balance. OK. Remaining balance after my payment is XXXX dollars. I was then told that if i did n't want to be charged interest in next month payment
Company Public ResponseI should pay in full amount of remaining balance before XXXX XXXX. I decided to follow their advice and pay the full amount of XXXX dollars before the end of the month XXXX XXXX. For 7 days my balance showed as XXXX dollars balance. I paid in full my rema
Company (To Which The Complaint Relates)suddenly
StateXXXX XXXX
Zip Codei get a notice on email. You have a remaining balance of XXXX dollars. Why
Any comments on this complaint?

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