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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Shellpoint Partners, Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/3/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2474058
Date Received5/2/2017
ProductMortgage
Sub-ProductOther type of mortgage
IssueTrouble during payment process
Consumer Complaint NarrativeMy mortgage was with XXXX then they sold to Shellpoint, after 30 days of working with Shellpoint they denied my loan modification, they have no grounds, gave me no explanation. I received a letter on XXXX / XXXX / XXXX to appeal withing 30 days, t
Company Public ResponseCompany believes it acted appropriately as authorized by contract or law
Company (To Which The Complaint Relates)Shellpoint Partners, LLC
StateCA
Zip Code913XX
Any comments on this complaint?

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