Seterus, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	7/14/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2574563
Date Received	On XX/XX/XXXX I called XXXX XXXX XXXX XXXX ( XXXX XXXX ) in XXXX TX
Product	who is the institution that owns my mortgage and uses Seterus
Sub-Product	inc. to service and collect. I Spoke with a representative and explained the circumstances. He was very curious and asked good detailed questions to get an understanding of my circumstance. He said he was unable to circumvent Seterus
Issue	Inc. and give me a payoff direct from XXXX XXXX but he would do what he could to look into it from his end and contact Seterus
Sub-Issue	Inc. and that he respond back to me but told me he may not hear back from Seterus
Consumer Complaint Narrative	Inc. for up to 15 business days."
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	Seterus, Inc.
State	PA