Select Portfolio Servicing, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Select Portfolio Servicing, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	4/10/2015
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	Yes
Complaint Id	1325226
Date Received	5 ) we asked for a loan modification in XX/XX/XXXX
Product	we have not heard back from them
Sub-Product	other then to send us endless form letters that say nothing. When I call I am told that I can not speak to that department because they do n't have a customer service line
Issue	when I ask if they can have them call I am told that all the person I am talking to can do is send a message to the other department and ask them to contact me. When I pointed out that they have never called me back from any of the XXXX phone calls I have
Sub-Issue	all they can do is send a message
Consumer Complaint Narrative	even when I ask to speak to a supervisor I am told that all the supervisor can do is send a message."
Company Public Response	Company believes it acted appropriately as authorized by contract or law
Company (To Which The Complaint Relates)	SELECT PORTFOLIO SERVICING, INC.
State	OR
Zip Code	973XX