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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Santander Bank, National Association - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company6/11/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2921675
Date Received5/30/2018
ProductChecking or savings account
Sub-ProductChecking account
IssueManaging an account
Sub-IssueFunds not handled or disbursed as instructed
Consumer Complaint NarrativeI on XX/XX/XXXX I deposited a {$30.00} check from my client into the Santander XXXX branch ATM. The check was scanned incorrectly as {$130.00}. I called Santander customer service to have {$100.00} deposited back into my client 's bank account at XXXX and
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)SANTANDER BANK, NATIONAL ASSOCIATION
StatePA
Zip Code193XX
Any comments on this complaint?

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