Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	5/29/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2496346
Date Received	5/29/2017
Product	Student loan
Sub-Product	Federal student loan servicing
Issue	Struggling to repay your loan
Sub-Issue	Can't get other flexible options for repaying your loan
Consumer Complaint Narrative	NELNET Obstruction of Income-Based Repayment Application : In XXXX XXXX after becoming unemployed, I made application for income-based repayment plan for student loans serviced by both XXXX and NELNET in coordination with the DOE income-based repay
Company (To Which The Complaint Relates)	NELNET, INC.
State	MD
Zip Code	218XX