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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company2/3/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?Yes
Complaint Id2327076
Date Received2/3/2017
ProductStudent loan
Sub-ProductNon-federal student loan
IssueCan't repay my loan
Sub-IssueCan't decrease my monthly payments
Consumer Complaint NarrativeI contacted Navient to discuss lowering my monthly payment which I can not pay at this time still being a student and unemployed. They had previously agreed to let me make interest only payments for the past 4 years to have a lower payment because they sa
Company (To Which The Complaint Relates)Navient Solutions, LLC.
StateTX
Any comments on this complaint?

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