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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/11/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id2382816
Date Received3/11/2017
ProductStudent loan
Sub-ProductNon-federal student loan
IssueDealing with my lender or servicer
Sub-IssueHaving problems with customer service
Consumer Complaint NarrativeI am a cosigner on a student loan owned by Navient. The borrower has moved out of the country and is not responding to any collection activity. This loan was originally a XXXX loan for {$6000.00} in 2004. I have made several attempts to settle this loan o
Company (To Which The Complaint Relates)Navient Solutions, LLC.
StateMI
Any comments on this complaint?

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