Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company8/22/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2998571
Date Received8/22/2018
ProductStudent loan
Sub-ProductPrivate student loan
IssueDealing with your lender or servicer
Sub-IssueDon't agree with the fees charged
Consumer Complaint NarrativeOn XX/XX/2018 I paid over 9,000 dollars in student loans and made the payment in full. I had spoke to a rep over the phone to make my payment with sallae mae. They advised that the loan is now paid in full, now today XX/XX/2018 I receive a bill stating I
Company (To Which The Complaint Relates)Navient Solutions, LLC.
StateNY
Zip Code112XX
Any comments on this complaint?