Mohela - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Mohela - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	4/25/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2465496
Date Received	4/25/2017
Product	Student loan
Sub-Product	Federal student loan servicing
Issue	Dealing with your lender or servicer
Sub-Issue	Need information about your loan balance or loan terms
Consumer Complaint Narrative	XXXX / XXXX / XXXX - submitted a request to loan servicer MOHELA via secure online message for full payment history of my account : " Please provide detailed transaction history of my account from XXXX XXXX , XXXX to current. '' XXXX / XXXX / XXXX
Company Public Response	Company believes it acted appropriately as authorized by contract or law
Company (To Which The Complaint Relates)	MOHELA
State	WA
Zip Code	981XX