Keycorp - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Keycorp - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	11/6/2015
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	No
Complaint Id	1641694
Date Received	11/5/2015
Product	Student loan
Sub-Product	Non-federal student loan
Issue	Dealing with my lender or servicer
Sub-Issue	Received bad information about my loan
Consumer Complaint Narrative	Keybank National Association has been accepting regular monthly payments from me for my account ; payments that I have full proof that I have made them. However, I just received a letter from Keybank stating that I must:1.payoff my loan has I have not mad
Company (To Which The Complaint Relates)	KEYCORP
State	VT