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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Great Lakes - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/20/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id2325203
Date Received2/2/2017
ProductDebt collection
Sub-ProductFederal student loan
IssueCont'd attempts collect debt not owed
Sub-IssueDebt was discharged in bankruptcy
Consumer Complaint NarrativeI have been notified that Great Lakes Borrower has been abusing my payment loan plan, by charging me more than they should.
Company Public ResponseCompany believes it acted appropriately as authorized by contract or law
Company (To Which The Complaint Relates)GREAT LAKES
StateCA
Zip Code928XX
Any comments on this complaint?

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