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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Genesis Lending - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company4/15/2015
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id1332098
Date Received4/15/2015
ProductStudent loan
Sub-ProductNon-federal student loan
IssueCan't repay my loan
Sub-IssueCan't decrease my monthly payments
Consumer Complaint Narrativei attended XXXX in XXXX XXXX, ca. i had to take out a loan with genesis it was the only loan i could get to so call better my career path. they did n't tell me that i had to pay the loan in school until after i started, they did n't tell me that when i go
Company Public ResponseCompany believes complaint caused principally by actions of third party outside the control or direction of the company
Company (To Which The Complaint Relates)Genesis Lending
StateCA
Zip Code956XX
Any comments on this complaint?

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