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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Genesis Lending - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/19/2019
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3184295
Date Received3/19/2019
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueProblem when making payments
Sub-IssueProblem during payment process
Consumer Complaint NarrativePayments have been made and cleared on my XXXX card, issued by XXXX XXXX XXXX XXXX, available credit does not reflect these payments. My credit limit is XXXX, balance is XXXX currently with these payments in amounts of XXXX and XXXX, last two payments pos
Company (To Which The Complaint Relates)Genesis Lending
StateCT
Zip Code6320
Any comments on this complaint?

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