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Ditech Financial Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau
| Consumer Consent Provided? | Consent provided |
|---|---|
| Complaint Submitted Via | Web |
| Date Sent To Company | 4/5/2017 |
| Company Response To Consumer | Closed with explanation |
| Timely Response? | Yes |
| Consumer Disputed? | No |
| Complaint Id | 2420120 |
| Date Received | 4/5/2017 |
| Product | Mortgage |
| Sub-Product | Conventional adjustable mortgage (ARM) |
| Issue | Loan servicing, payments, escrow account |
| Consumer Complaint Narrative | My husband and I are trying to pay off our mortgage. We made a payment XXXX in XX/XX/XXXX to go to principal only. They only applied XXXX to principal and the rest on insurance which makes no sense because our insurance is through the payment and is up to |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company (To Which The Complaint Relates) | Ditech Financial LLC |
| State | VA |
| Zip Code | 245XX |
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