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Coinbase, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau
| Consumer Consent Provided? | Consent provided |
|---|---|
| Complaint Submitted Via | Web |
| Date Sent To Company | 10/9/2018 |
| Company Response To Consumer | Closed with explanation |
| Timely Response? | Yes |
| Consumer Disputed? | N/A |
| Complaint Id | 3040599 |
| Date Received | 10/9/2018 |
| Product | Money transfer, virtual currency, or money service |
| Sub-Product | Virtual currency |
| Issue | Money was not available when promised |
| Consumer Complaint Narrative | I bot Bitcoin in Coinbase. Before I deposit and buy Bitcoin. They never ask me document check. When I try to withdraw my money. They need me verify my ID. However, I tried to use my cell phone. My laptop, my desktop. My ID uploaded so many times, it is no |
| Company (To Which The Complaint Relates) | Coinbase, Inc. |
| State | FL |
| Zip Code | 328XX |
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