Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

American Express Company - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company11/25/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2737734
Date Received11/25/2017
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose prepaid card
IssueProblem with a purchase or transfer
Sub-IssueCard company isn't resolving a dispute about a purchase or transfer
Consumer Complaint NarrativeAmerican Express Blue Bird is unlawfully holding a cancelled cruise ticket as a " merchant review ''. XXXX XXXX XXXX has physically sent XXXX the proper amount of money to return to my card account. In the card holder agreement it reads as this under " me
Company (To Which The Complaint Relates)AMERICAN EXPRESS COMPANY
StateMN
Zip Code554XX
Any comments on this complaint?