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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

American Express Company - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/29/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2920596
Date Received5/29/2018
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueTrouble using your card
Sub-IssueCan't use card to make purchases
Consumer Complaint NarrativeAmerican Express placed me on a financial review and told me they would close my accounts if I did not sign a form that would authorise them to ask the IRS for my last two tax returns. I informed the customer service associate that I can't provide that. I
Company (To Which The Complaint Relates)AMERICAN EXPRESS COMPANY
StateAZ
Zip Code857XX
Any comments on this complaint?

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