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American Express Company - Consumer Complaint Database at the Consumer Financial Protection Bureau
Consumer Consent Provided? | Consent provided |
---|---|
Complaint Submitted Via | Web |
Date Sent To Company | 9/28/2018 |
Company Response To Consumer | Closed with non-monetary relief |
Timely Response? | Yes |
Consumer Disputed? | N/A |
Complaint Id | 3032087 |
Date Received | 9/28/2018 |
Product | Credit card or prepaid card |
Sub-Product | General-purpose credit card or charge card |
Issue | Advertising and marketing, including promotional offers |
Sub-Issue | Didn't receive advertised or promotional terms |
Consumer Complaint Narrative | When I applied for the XXXX XXXX card ( used to be " XXXX '' ) in XX/XX/XXXX, the welcome offer was XXXX XXXX points plus a free weekend night award after 1st card anniversary ( a similar offer attached ). I met the spend requirement in time and got XXXX |
Company (To Which The Complaint Relates) | AMERICAN EXPRESS COMPANY |
State | CA |
Zip Code | 945XX |
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