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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

American Express Company - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company1/5/2019
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3117491
Date Received1/5/2019
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueStruggling to pay your bill
Sub-IssueCredit card company won't work with you while you're going through financial hardship
Consumer Complaint NarrativeI had trouble getting this company to understand my hardship. I was in XXXX for a period of time for a crime that I did not commit. I attempted to negotiate before the account closed due to my absence, but they would not work with me and eventually it c
Company (To Which The Complaint Relates)AMERICAN EXPRESS COMPANY
StateOH
Any comments on this complaint?

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