Aes/pheaa - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Aes/pheaa - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	8/21/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2648334
Date Received	In any case
Product	this also means my current month wo n't count towards my PSLF forgiveness dates. This is despite the fact that my overpaying over the last several months would 've more than paid for an additional month 's payment. I am also told that they are uncertain a
Sub-Product	because this level of delay is just hard to understand otherwise. Additionally
Issue	through this entire process
Sub-Issue	the letters I receive from FedLoan regarding my account are confusing as well as contradictory to both each other and to what I am told on the phone by their representatives. I am including a rough set of notes regarding my contacts with Fedloan servicing
Consumer Complaint Narrative	and have told them of my contacting you. Thank you for your time"
Company (To Which The Complaint Relates)	AES/PHEAA
State	DC
Zip Code	200XX