Aes/pheaa - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Aes/pheaa - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	11/26/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2737941
Date Received	For example
Product	I was recently told
Sub-Product	when asking for a breakdown of 1 of 2 consolidated loans I have with them
Issue	that the loan was not the consolidated loan that I thought it was
Sub-Issue	and that it had only recently been disbursed to the school I am currently attending. Fortunately
Consumer Complaint Narrative	I have experienced a plethora of misinformation from XXXX representatives so I knew to ask to be transferred to a supervisor instead panicking and calling my school to find out where this large sum of money went."
Company (To Which The Complaint Relates)	AES/PHEAA
State	MA
Zip Code	018XX