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Santander Consumer Usa Holdings Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau
Consumer Consent Provided? | Consent provided |
---|---|
Complaint Submitted Via | Web |
Date Sent To Company | 7/7/2018 |
Company Response To Consumer | Closed with explanation |
Timely Response? | Yes |
Consumer Disputed? | N/A |
Complaint Id | 2956561 |
Date Received | 7/7/2018 |
Product | Vehicle loan or lease |
Sub-Product | Loan |
Issue | Managing the loan or lease |
Sub-Issue | Problem with the interest rate |
Consumer Complaint Narrative | Santander Consumer USA does not provide refinancing for existing customers for car loans. They do however refinance for new customers. The existing customers have to be tricked to go to a dealership to refinance, but the dealership stated it is not possib |
Company (To Which The Complaint Relates) | SANTANDER CONSUMER USA HOLDINGS INC. |
State | IL |
Zip Code | 606XX |
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