Great Lakes - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Great Lakes - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	8/21/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2647132
Date Received	8/18/2017
Product	Student loan
Sub-Product	Federal student loan servicing
Issue	Struggling to repay your loan
Sub-Issue	Problem lowering your monthly payments
Consumer Complaint Narrative	The Great Lakes Student Loan is making us repay thousands of dollars on the loan. The interest was tacked on to the back of the loan but no other option was given. We were forced to sign documents that had interest on added to the back side of loan with n
Company Public Response	Company believes it acted appropriately as authorized by contract or law
Company (To Which The Complaint Relates)	GREAT LAKES
State	IL
Zip Code	600XX