Discover Bank - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Discover Bank - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	5/5/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2476948
Date Received	5/5/2017
Product	Credit reporting, credit repair services, or other personal consumer reports
Sub-Product	Other personal consumer report
Issue	Problem with a company's investigation into an existing issue
Sub-Issue	Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint Narrative	On XXXX XXXX , 2017 at XXXX XXXX XXXX XXXX , I spoke to a Discover representative XXXX to see if Discover would reduce my APR interest rate. He said they could if I voluntarily suspended my account, and it would not affect my credit s
Company (To Which The Complaint Relates)	DISCOVER BANK
State	NY
Zip Code	11412