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Federal Register / Vol. 86, No. 239 / Thursday, December 16, 2021 / Presidential Documents
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j The Administrator of the Small Business Administration shall:
i establish baseline experience measures for key small business application processes in areas such as loans, grants, and certifications; and ii design and deliver a streamlined online disaster assistance application experience.
k The Commissioner of Social Security shall:
i within 120 days of the date of this order, provide a report to the Director of OMB that analyzes all services of the Social Security Administration that currently require original or physical documentation or inperson appearance as an element of identity or evidence authentication, and that identifies potential opportunities for policy reforms that can support modernized customer experiences while ensuring original or physical documentation requirements remain where there is a statutory or strong policy rationale;
ii develop a mobile-accessible, online process so that any individual applying for or receiving services from the Social Security Administration can upload forms, documentation, evidence, or correspondence associated with their transaction without the need for service-specific tools or traveling to a field office;
iii consistent with applicable law and to the extent practicable, maintain a public policy of technology neutrality with respect to acceptable forms of electronic signatures;
iv consistent with applicable law and to the extent practicable, revise any necessary regulations, forms, instructions, or other sources of guidance to include the Program Operations Manual System of the Social Security Administration to remove requirements that members of the public provide physical signatures; and v to the maximum extent permitted by law, support applicants and beneficiaries to identify other benefits for which they may be eligible and integrate Social Security Administration data and processes with those of other Federal and State entities whenever possible.
l The Administrator of General Services shall:
i develop a roadmap for a redesigned USA.gov website that aims to serve as a centralized, digital Federal Front Door from which customers may navigate to all Government benefits, services, and programs, and features streamlined content, processes, and technologies that use humancentered design to meet customer needs, including consolidating content currently appearing on Benefits.gov, Grants.gov, and other appropriate websites; and
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ii dedicate multi-disciplinary design and development teams to support priority projects of HISPs that will be selected and funded each fiscal year in consultation with the Director of OMB.
m The Administrator of the United States Agency for International Development USAID shall review and revise, as appropriate, regulations, forms, instructions, or other sources of guidance relating to the application for grants and cooperative agreements in countries in which USAID works to ensure that such policies are clear and intelligible, do not contain unjustified administrative burdens or excessive paperwork requirements, and do not place undue burdens on local organizations and underserved communities.
n Joint Agency Actions:
i The Secretary of Veterans Affairs and the Administrator of General Services shall collaborate to provide seamless integration of Login.gov accounts to allow customers to access VA.gov, the VA mobile application, and other customer-facing digital products and to eliminate outdated and duplicate customer sign-in options.
ii The Secretary of the Treasury, the Secretary of Defense, the Secretary of Education, and the Director of the Office of Personnel Management
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