Federal Register - December 16, 2021
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Source: Federal Register
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Federal Register / Vol. 86, No. 239 / Thursday, December 16, 2021 / Presidential Documents under their workers compensation plans to conduct their routine medical treatment appointments using telehealth platforms; and ii update rules, policies, and procedures to eliminate, consistent with applicable law and to the extent practicable, requirements for workers compensation claimants to submit physical documents, but to retain the option for physical submission for claimants who cannot otherwise submit them.
f The Secretary of Health and Human Services shall:
i continue to design and deliver new, personalized online tools and expanded customer support options for Medicare enrollees;
ii strengthen requirements for maternal health quality measurement, including measuring perinatal quality and patient care experiences, and evaluating the measurements by race and ethnicity to aim to better identify inequities in maternal health care delivery and outcomes;
iii to the maximum extent permitted by law, support coordination between benefit programs to ensure applicants and beneficiaries in one program are automatically enrolled in other programs for which they are eligible;
iv to the maximum extent permitted by law, support streamlining State enrollment and renewal processes and removing barriers, including by eliminating face-to-face interview requirements and requiring prepopulated electronic renewal forms, to ensure eligible individuals are automatically enrolled in and retain access to critical benefit programs;
v develop guidance for entities regulated pursuant to the Health Insurance Portability and Accountability Act HIPAA on providing telehealth in compliance with HIPAA rules, to improve patient experience and convenience following the end of the COVID19 public health emergency; and vi test methods to automate patient access to electronic prenatal, birth, and postpartum health records including lab results, genetic tests, ultrasound images, and clinical notes to improve patient experiences in maternity care, health outcomes, and equity.
g The Secretary of Education shall:
i consider providing eligible recipients of student aid under Title IV
of the Higher Education Act of 1965 Public Law 89329, as amended, with the option to receive information about certain benefits and services for which they may qualify; and ii design and deliver a repayment portal capability on StudentAid.gov for Direct Loan borrowers.
h The Secretary of Veterans Affairs shall:
i provide digital services through a single, integrated, and equitable digital platform on VA.gov and the VA mobile app; and
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ii provide on-demand customer support through the channels that work best for customers, including personalized online chat with a virtual or live agent.
i The Secretary of Homeland Security shall:
i test the use of innovative technologies at airport security checkpoints to reduce passenger wait times;
ii provide new opportunities for customers to connect with the Transportation Security Administration, including as appropriate, online chat, improved communication during additional screenings, and additional mechanisms to provide customer feedback;
iii design and deliver a streamlined, online disaster assistance application;
and iv work with States to proactively update existing rules and policies on supporting documentation needed for disaster assistance processes to reduce burden and increase accessibility.
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