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Federal Register / Vol. 86, No. 165 / Monday, August 30, 2021 / Notices SURFACE TRANSPORTATION BOARD
30-Day Notice of Intent To Seek Reinstatement Without Change:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Notice and request for comments.

ACTION:

AGENCY: Surface Transportation Board.
SUMMARY: As part of its continuing effort
to reduce paperwork burdens, and as required by the Paperwork Reduction Act of 1995, 44 U.S.C. 35013521 PRA, the Surface Transportation Board STB
or Board gives notice that it is requesting from the Office of Management and Budget OMB a reinstatement without change of Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on the Boards service delivery. The Board previously published a notice about this collection in the Federal Register June 24, 2021. That notice allowed for a 60day public review and comment period.
No comments were received.
DATES: Comments on this information collection should be submitted by September 29, 2021.
ADDRESSES: Written comments should be identified as Paperwork Reduction Act Comments, Surface Transportation Board: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Written comments for the proposed information collection should be submitted via www.reginfo.gov/public/do/PRAMain.

This information collection can be accessed by selecting Currently under ReviewOpen for Public Comments or by using the search function. As an alternative, written comments may be directed to the Office of Management and Budget, Office of Information and Regulatory Affairs, Attention: Michael J.
McManus, Surface Transportation Board Desk Officer: via email at oira_
submission@omb.eop.gov; by fax at 202 3951743; or by mail to Room 10235, 725 17th Street NW, Washington, DC 20503.
Please also direct comments to Chris Oehrle, PRA Officer, Surface Transportation Board, 395 E Street SW, Washington, DC 204230001 and to PRA@stb.gov. For further information regarding this collection, contact Michael Higgins, Deputy Director, Office of Public Assistance, Governmental Affairs OPAGAC, and Compliance, at 202 2450284 or michael.higgins@stb.gov. Assistance for the hearing impaired is available through the Federal Relay Service at 800 8778339.
SUPPLEMENTARY INFORMATION: For each collection, comments are requested concerning: a Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility;
b the accuracy of the agencys estimate of the burden of the collection of information; c ways to enhance the quality, utility, and clarity of the information to be collected; d ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and e estimates of capital
or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, disclose, or provide information to or for a Federal agency. This includes the time needed to review instructions; to develop, acquire, install, and utilize technology and systems for the purpose of collecting, validating, and verifying information, processing and maintaining information, and disclosing and providing information; to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information; and to transmit or otherwise disclose the information. Submitted comments will be summarized and included in the Boards request for OMB approval.
Description of Collection Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 21400019.
STB Form Number: None.
Type of Review: Extension without change.
Respondents: Customers and stakeholders of the Board.
Number of Respondents, Frequency, Estimated Time Per Response, and Total Burden Hours: A variety of instruments and platforms may be used to collect information from respondents. The estimated annual burden hours 277 are based on the number of collections we expect to conduct over the requested period for this clearance, as set forth in the table below.

ESTIMATED ANNUAL REPORTING BURDEN
Number of respondents
Type of collection
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Focus Group
Comment Card/Brief Survey
Surveys

Needs and Uses: The proposed information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient and timely manner, in accordance with the Administrations commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but not statistical surveys that yield quantitative results that can be
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15
200
150

generalized to the population of study.
This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations; provide an early warning with issues about how the Board provides service to the public;
or focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications
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Annual frequency per response 1
2 2

Hours per response 2
.17
.6

Total hours 30
67
180

between the Board and its customers and stakeholders. They will also allow feedback to contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the
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