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Federal Register / Vol. 86, No. 12 / Thursday, January 21, 2021 / Notices TABLE 2SCHEDULE OF FEESContinued 3-Year average actual costs
Adjusted volume costs
2020
Assessed fee
National Futures Association

569,735

569,735

Total

1,567,276

100.00

997,541

1,361,161

III. Payment Method The Debt Collection Improvement Act DCIA requires deposits of fees owed to the government by electronic transfer of funds. See 31 U.S.C. 3720. For information about electronic payments, please contact Jennifer Fleming at 202
4185034 or jfleming@cftc.gov, or see the CFTC website at https
www.cftc.gov, specifically, https
www.cftc.gov/cftc/
cftcelectronicpayments.htm.
Fees collected from each selfregulatory organization shall be deposited in the Treasury of the United States as miscellaneous receipts. See 7
U.S.C 16a.
Issued in Washington, DC, on this 13th day of January, 2021, by the Commission.
Robert Sidman, Deputy Secretary of the Commission.
FR Doc. 202101145 Filed 11921; 8:45 am BILLING CODE 635101P

BUREAU OF CONSUMER FINANCIAL
PROTECTION
Statement Regarding the Provision of Financial Products and Services to Consumers With Limited English Proficiency Bureau of Consumer Financial Protection.
ACTION: Notice.
AGENCY:

The Bureau of Consumer Financial Protection Bureau is issuing this Statement Regarding the Provision of Financial Products and Services to Consumers with Limited English Proficiency Statement to encourage financial institutions to better serve consumers with limited English proficiency LEP and to provide principles and guidelines to assist financial institutions in complying with the Dodd-Frank Wall Street Reform and Consumer Protection Act Dodd-Frank Act, the Equal Credit Opportunity Act ECOA, and other applicable laws.
DATES: The Bureau released this Statement on its website on January 13, 2021.
FOR FURTHER INFORMATION CONTACT: Ena P. Koukourinis, Senior Counsel, Office SUMMARY:

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of Fair Lending and Equal Opportunity, at CFPB_FairLending@cfpb.gov or 202
4357000. If you require this document in an alternative electronic format, please contact CFPB_Accessibility@
cfpb.gov.
SUPPLEMENTARY INFORMATION:
I. Statement Regarding the Provision of Financial Products and Services to Consumers With Limited English Proficiency A. Background The Bureau works to ensure a fair, transparent, and competitive consumer financial marketplace. To that end, the Bureau seeks to promote access to financial products and services for all consumers, including LEP consumers.1
Despite having considerable credit needs and representing a large segment of the U.S. population, LEP consumers often encounter significant barriers to participating in the consumer financial marketplace.2 Many of these challenges stem from language access issues financial disclosures and written documents are generally not available in languages other than English and some financial institutions do not have bilingual employees or access to interpretation services.3
Recognizing the compliance risks and uncertainty that many financial institutions raise as challenges to better serving LEP consumers in non-English languages, the Bureau is issuing this Statement to outline compliance principles and guidelines that encourage financial institutions to expand access to products and services for LEP consumers. In doing so, the Bureau seeks to: 1 Promote access to financial products for all consumers; 2
facilitate compliance by providing clear rules of the road; and 3 educate and empower consumers to make better 1 In this document, a consumer with limited English proficiency or a limited English proficient LEP consumer means a person who has a limited ability to read, write, speak, or understand English.
2 See Consumer Financial Protection Bureau, Spotlight on serving limited English proficient consumers: Language access in the consumer financial marketplace, 67 Nov. 2017, https
files.consumerfinance.gov/f/documents/cfpb_
spotlight-serving-lep-consumers_112017.pdf.
3 Id. at 12.

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informed financial decisions.4 Financial institutions play an important role in building a more inclusive financial system and presenting opportunities for LEP consumers to build their financial capabilities.5 The effective and responsible integration of LEP
consumers into the financial marketplace has the potential to create positive benefits for consumers and the financial services industry alike.6
The Dodd-Frank Act emphasizes the Bureaus role in ensuring fair, equitable, and nondiscriminatory access to credit. 7 Consistent with that purpose, the Bureau encourages financial institutions to promote access to financial products and services for all consumers by better serving LEP
consumers. In providing such assistance and serving LEP consumers, financial institutions must also comply with Dodd-Frank Act prohibitions against engaging in any unfair, deceptive, or abusive act or practice UDAAP 8 and the ECOA.9 This Statement provides guidance on how financial institutions can provide access to credit in languages other than English in a manner that is beneficial to consumers, while taking steps to ensure financial institutions actions are compliant with the ECOA, the prohibitions against UDAAPs, and other applicable laws.
Approximately 22 percent of the U.S.
population over the age of 5 in all, 67.8
million people speak a language other than English at home and, of these, 37.6
percent are LEP.10 LEP consumers face 4 See Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 111203
2010, sec. 1021 Dodd-Frank Act; see also CFPB
Director Kathleen Kraninger, Kraninger Marks Second Year as Director of the Consumer Financial Protection Bureau Dec. 11, 2020, https
www.consumerfinance.gov/about-us/newsroom/
kraninger-marks-second-year-director-consumerfinancial-protection-bureau/.
5 Supra note 2.
6 Consumer Financial Protection Bureau, Spotlight on serving limited English proficient consumers: Language access in the consumer financial marketplace, 67 Nov. 2017, https
files.consumerfinance.gov/f/documents/cfpb_
spotlight-serving-lep-consumers_112017.pdf.
7 Dodd-Frank Act, sec. 1013c2A, 124 Stat.
1376 2010 codified as 12 U.S.C. 5493c2A.
8 Id. at sec. 1036 codified as 12 U.S.C. 5536.
9 15 U.S.C 1691 et seq.
10 U.S. Census Bureau, 2019 American Community Survey 1-Year Estimates, Table S1601:

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