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Suntrust Banks, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau
Tags | Servicemember |
---|---|
Consumer Consent Provided? | Consent provided |
Complaint Submitted Via | Web |
Date Sent To Company | 1/16/2018 |
Company Response To Consumer | Closed with explanation |
Timely Response? | Yes |
Consumer Disputed? | N/A |
Complaint Id | 2783070 |
Date Received | 1/16/2018 |
Product | Checking or savings account |
Sub-Product | Checking account |
Issue | Managing an account |
Sub-Issue | Funds not handled or disbursed as instructed |
Consumer Complaint Narrative | SunTrust Bank denied me the processing and receipt of a new debit card after it was reported stolen. They told me I would have to receive a text message and answer " credit-application '' like questions. They said they added some extra security to my acco |
Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
Company (To Which The Complaint Relates) | SUNTRUST BANKS, INC. |
State | FL |
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