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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/19/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2488628
Date Received5/19/2017
ProductStudent loan
Sub-ProductPrivate student loan
IssueDealing with your lender or servicer
Sub-IssueReceived bad information about your loan
Consumer Complaint NarrativeI 've been having trouble with false information and negative interactions with Navient phone operators. I set up a payment to be made in XX/XX/XXXX and for some reason it was never taken out. I did my part and yet it was still never taken out. Then my
Company (To Which The Complaint Relates)Navient Solutions, LLC.
StateIN
Zip Code460XX
Any comments on this complaint?

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