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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Firstbank Puerto Rico - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company4/27/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2884148
Date Received4/23/2018
ProductChecking or savings account
Sub-ProductOther banking product or service
IssueClosing an account
Sub-IssueCan't close your account
Consumer Complaint NarrativeFirst Bank is unwilling to permit a rollover to a XXXXXXXX XXXX XXXX XXXX XXXX. XXXX XXXX ( Branch Manager, or the main office ), have continue to misinformed of me of the options to withdraw the two Educational IRA that matured on XX/XX/2018 ( Sunday! )
Company (To Which The Complaint Relates)FIRSTBANK PUERTO RICO
StatePA
Any comments on this complaint?

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