Constantly Repeating Our Situation - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

Constantly Repeating Our Situation - Consumer Complaint Database at the Consumer Financial Protection Bureau

Tags	that was willing to work with us
Consumer Consent Provided?	we could never reach the same person twice. On numerous occasions
Complaint Submitted Via	we asked to speak to a supervisor in which case we were treated like garbage. They told us
Date Sent To Company	we would have to give them a financial statement to see if we qualified for a different program. When they asked for a financial statement
Company Response To Consumer	we realized
Timely Response?	they were trying to tell us
Consumer Disputed?	how much we could afford as opposed to the reality of our situation. We have tried to make payments online
Complaint Id	but every month we get notices that we owe a complet ely different amount than what we paid.
Date Received	So then we started all over again. We again spoke to a Navient representative
Product	to set up a direct withdrawal program
Sub-Product	which again worked for a few months and the same thing happened ( the program was no longer in effect ). As our frustration mounted
Issue	we again realized
Sub-Issue	that any payments we made were again being misapplied to different accounts. We have received several bills with different account numbers
Consumer Complaint Narrative	and different loan numbers. When we called Navient
Company Public Response	the total amount of time wasted
Company (To Which The Complaint Relates)	constantly repeating our situation
State	it got more and more confusing and exasperating. We contacted Navient by phone several times
Zip Code	when we found someone that sounded sympathetic