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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

American Express Company - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company6/26/2017
Company Response To ConsumerClosed with monetary relief
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2557764
Date Received6/23/2017
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose prepaid card
IssueProblem with a purchase or transfer
Sub-IssueCard company isn't resolving a dispute about a purchase or transfer
Consumer Complaint NarrativeI called into American Express Serve 's customer care number at XXXX because of a dispute that was credited back to my account but had not been as documented. I called in again today to see why the money had not been credited and the representative gave m
Company (To Which The Complaint Relates)AMERICAN EXPRESS COMPANY
StateMD
Zip Code212XX
Any comments on this complaint?

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