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Federal Register / Vol. 86, No. 22 / Thursday, February 4, 2021 / Notices
Modality of completion
Number of respondents
Average burden per response minutes
Frequency of response
Average theoretical hourly cost amount dollars

Estimated total annual burden hours
Average wait time in field office minutes

Total annual opportunity cost dollars

SSA4588 Paper
SSA4589 Electronic
16,500
258,500

1
1

10
5

2,750
21,542

$10.73
10.73

24

$100,326
231,146

Totals

275,000

24,292

331,472

We based this figure on average DI payments based on SSAs current FY 2020 data https www.ssa.gov/legislation/2020Fact%20
Sheet.pdf.
We based this figure on the average FY 2020 wait times for field offices, based on SSAs current management information data.
This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application;
rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete.

3. Screen Pop20 CFR 401.450960
0790. Section 205a of the Social Security Act requires SSA to verify the identity of individuals who request a record or information pertaining to themselves, and to establish procedures for disclosing personal information.
SSA established Screen Pop, an automated telephone process, to speed verification for such individuals.
Accessing Screen Pop, callers enter their
Modality of completion
Screen Pop

Number of respondents
Social Security number SSN using their telephone keypad or speech technology prior to speaking with a National 800 Number Network N8NN
agent. The automated Screen Pop application collects the SSN and routes it to the Start New Call Customer Help and Information CHIP screen.
Functionality for the Screen Pop application ends once the SSN connects to the CHIP screen and the SSN routes
Frequency of response
50,487,044

Average burden per response minutes
1

Average theoretical hourly cost amount dollars

Estimated total annual burden hours 1

to the agents screen. When the call connects to the N8NN agent, the agent can use the SSN to access the callers record as needed. The respondents for this collection are individuals who contact SSAs N8NN to speak with an agent.
Type of Request: Revision of an OMBapproved information collection.

841,451

Average wait time for teleservice centers minutes

$25.72

17

Total annual opportunity cost dollars
$389,558,027

We based this figure on average U.S. workers hourly wages, as reported by Bureau of Labor Statistics data https www.bls.gov/oes/current/
oes_nat.htm.
We based this figure on the average FY 2020 wait times for teleservice centers, based on SSAs current management information data.
This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application;
rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete.

4. Application for Access to SSA
Systems20 CFR 401.4509600791.
SSA uses Form SSA120, Application for Access to SSA Systems, to allow limited access to SSAs information resources for SSA employees and nonFederal employees contractors. SSA

Number of respondents
Modality of completion
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requires supervisory approval, and local or component Security Officer review, before granting this access. The respondents are SSA employees and non-Federal Employees contractors who require access to SSA systems to perform their jobs.

Frequency of response
Average burden per response minutes
Note: Because SSA employees are Federal workers exempt from the requirements of the Paperwork Reduction Act, the burden below is only for SSA contractors.

Type of Request: Revision of an OMBapproved information collection.
Estimated total annual burden hours
Average theoretical hourly cost amount dollars

Total annual opportunity cost dollars

SSA120 Paper version
SSA120 Internet version

685
14,282

1
1

2
2

23
476

$48.80
48.80

$1,122
23,229

Totals

14,967

499

24,351

We based this figure on average Federal Executive Branch workers hourly wages, as reported by Bureau of Labor Statistics data https
www.bls.gov/oes/current/naics4_999100.htm.
This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather, these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to respondents to complete the application.

5. Request to Show Cause for Failure to Appear20 CFR 404.938, 404.957b1, and 416.14380960
0794. When claimants who requested a
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hearing before a judge fail to appear at their scheduled hearing, the judge may reschedule the hearing if the claimants establish good cause for missing the
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hearings. To establish good cause, respondents must show proof of one of the following: 1 SSA did not properly notify the claimant of the hearing; or 2

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