U.s. Bancorp - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

U.s. Bancorp - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	12/28/2016
Company Response To Consumer	Closed with monetary relief
Timely Response?	Yes
Consumer Disputed?	No
Complaint Id	2264677
Date Received	At a minimum
Product	the bank is misleading customers by implying that they will not be charged an overdraft fee
Sub-Product	particularly because the fee is still labeled an overdraft fee on my account statement. While they may distinguish between these fees internally
Issue	they certainly are n't transparent about their policy. If they had told me "" a reserve line will allow you to access reduced overdraft fees when you overdraw your account
Sub-Issue	'' that would have been open and transparent. And it would have altered my behavior
Consumer Complaint Narrative	because I would not assume I was covered by a reserve line."
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	U.S. BANCORP
State	MN
Zip Code	554XX