Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	1/3/2016
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	No
Complaint Id	1726622
Date Received	About 2 billing cycles ago
Product	I went into the walmart store to make a {$25.00} payment on my walmart credit card. I did n't have the actual statement with me but since my previous minimum amount due was {$25.00} that is what I paid. The next month I realized that my payment was actual
Sub-Product	I made my normal payment on the due date and was charged ANOTHER late fee. Today
Issue	on XX/XX/XXXX after noticing that nothing has been corrected and that late payments are still being applied to this account
Sub-Issue	i paid {$35.00} as everything else is late fees that are continuously being applied to my account all over a payment that was MISTAKENLY {$4.00} shy. I had also requested months ago that my payments be due on the XXXX of each month
Consumer Complaint Narrative	I believe that request only lasted for one month and now the payments are due on or about XXXX/XXXX of each month which is not what i requested at all. Lastly I want to make sure they WM is NOT reporting that I have been paying my account late to the cred
Company (To Which The Complaint Relates)	SYNCHRONY FINANCIAL
State	VA
Zip Code	224XX

Consumer Complaint Database at the Consumer Financial Protection Bureau