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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/30/2016
Company Response To ConsumerClosed with non-monetary relief
Timely Response?Yes
Consumer Disputed?No
Complaint Id1946784
Date Received5/30/2016
ProductCredit card
IssueIdentity theft / Fraud / Embezzlement
Consumer Complaint NarrativeOn XXXX XXXX, 2016, my Sam 's Club MasterCard, serviced by Synchrony Bank, was compromised made evident by a declined transaction at a restaurant. I called the bank and the first associate with whom I spoke informed me of a freeze on the account due to su
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)SYNCHRONY FINANCIAL
StateCA
Zip Code933XX
Any comments on this complaint?

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