Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	11/10/2017
Company Response To Consumer	Closed with monetary relief
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2725641
Date Received	11/10/2017
Product	Credit card or prepaid card
Sub-Product	General-purpose credit card or charge card
Issue	Problem with a purchase shown on your statement
Sub-Issue	Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint Narrative	I submitted a complaint to CFPB ID NO. XXXX sent to XXXX XXXX XXXX ; however, one of the vacuums purchased and returned to the merchant and he has both of them and did not issue a credit so has both vacuums and my money ; is on XXXX XXXX but I did not get
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	SYNCHRONY FINANCIAL
State	RI
Zip Code	028XX