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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company10/9/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3041017
Date Received10/9/2018
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueClosing your account
Sub-IssueCan't close your account
Consumer Complaint NarrativeI am a victim of fraud. A XXXX XXXX XXXX Visa credit card serviced by Synchrony Bank has been opened ( and reissued twice even after my report of fraud ) under by name and address. I have called to inform them and they have more than once continued to all
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)SYNCHRONY FINANCIAL
StateCA
Zip Code928XX
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